Terms of Service

These Terms of Service govern access to and use of Meridian Spend by the customer identified in an order form, online subscription, pilot agreement, or other written ordering document.

If an order form includes product-specific terms, usage limits, support commitments, or professional services, those terms apply only to the subscription described in that order form.

Customer is responsible for selecting its administrators, assigning roles, and ensuring that each authorized user follows these terms and the customer policies that apply to procurement data.

Administrators may invite users, configure single sign-on, assign approval authority, connect integrations, manage vendor records, and export workspace data.

Customer retains all rights to procurement records, vendor profiles, invoices, contracts, files, comments, and other content submitted to the platform.

Customer grants Meridian the limited rights needed to host, process, secure, display, transmit, and support customer data as required to provide the service.

The service may not be used to violate law, infringe rights, disrupt platform operations, bypass security controls, or access data belonging to another workspace.

Customer may not probe, scan, or test the vulnerability of the production service except through an authorized security program or written approval from Meridian.

Fees, billing frequency, payment terms, renewal dates, and usage limits are described in the applicable order form.

Unless an order form says otherwise, fees are non-cancelable and non-refundable once a paid subscription term begins.

Meridian operates the service using commercially reasonable measures designed to support availability, performance, and recoverability.

Scheduled maintenance, emergency maintenance, beta features, customer-caused issues, third-party outages, and force majeure events are excluded from availability calculations unless a separate service level agreement says otherwise.

Meridian maintains an information security program designed to protect customer data against unauthorized access, loss, and disclosure.

Security controls include encryption in transit, encryption at rest, access logging, least-privilege production access, vulnerability management, and incident response procedures.

Each party may receive non-public business, technical, security, pricing, or operational information from the other party.

The receiving party will protect confidential information using reasonable care and will use it only to perform obligations or exercise rights under the agreement.

Customer may choose to connect Meridian Spend with identity providers, accounting systems, storage services, email services, or other third-party products.

Meridian is not responsible for third-party services that customer enables, and customer authorizes Meridian to exchange data with those services as configured by customer administrators.

Either party may terminate an agreement for material breach if the breach is not cured within thirty days after written notice.

Meridian may suspend access when necessary to prevent harm, comply with law, address unpaid fees after notice, or respond to security risk.

Meridian warrants that it will provide the service in a professional and workmanlike manner and materially in accordance with the applicable documentation.

Except for express warranties in the agreement, the service is provided without additional warranties to the maximum extent permitted by law.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages.

Each party aggregate liability is limited to the fees paid or payable for the service during the twelve months before the claim, except for exclusions stated in an order form or required by law.